Privacy Policy
Your privacy is important to us
Last updated: December 31, 2025
Personal Information
We collect information you provide directly to us, such as when you create an account, post services or ads, book services, or contact us for support. This may include:
- Name, email address, phone number, and location
- Profile information, business details, and service descriptions
- Payment information and transaction details
- Service bookings, reviews, and communications
- Identity verification documents for service providers
Usage Information
We automatically collect certain information when you use our marketplace platform:
- Device information, browser type, and IP address
- Location data for service matching and delivery
- Pages visited, services viewed, and booking activity
- Time spent on the platform and user engagement metrics
- Search queries and service category preferences
We use the information we collect to:
- Provide, maintain, and improve our marketplace platform
- Connect service providers with customers in relevant locations
- Process bookings, payments, and service deliveries
- Verify user identities and maintain platform security
- Send service confirmations, updates, and support messages
- Facilitate communication between customers and service providers
- Analyze usage patterns to improve service matching and recommendations
- Prevent fraud, abuse, and ensure compliance with our terms
- Send marketing communications (with your consent)
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy:
- With service providers who assist us in operating our platform
- To comply with legal obligations or protect our rights
- In connection with a business transfer or acquisition
- With your explicit consent
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
You have the right to:
- Access and update your personal information
- Request deletion of your data
- Opt out of marketing communications
- Request data portability
- Lodge a complaint with supervisory authorities
We use cookies and similar technologies to enhance your experience on our platform. You can control cookie settings through your browser preferences.
We may also work with third-party analytics providers to help us understand how users interact with our platform and improve our services.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
If you have any questions about this Privacy Policy, please contact us:
Email: privacy@matemote.com
Phone: +880 1700 123 456
Address: House 123, Road 456, Gulshan-2, Dhaka 1212, Bangladesh
Website: https://matemote.com